Frequently Asked Questions

Sugru is amazingly robust. It can withstand temperatures between -50°C (-58°F) and 180°C (356°F), making it freezer-proof, heatproof and dishwasher-proof. It's also weatherproof, waterproof, UV-resistant and electrically insulating (up to 24v and under 1 amp). It's easy to clean with soap and water and equally happy in your washing machine and dishwasher. Sugru can also endure the ocean’s salt water. Just don't use it in direct contact with an open flame. That’s not a good idea.

Sugru sticks permanently to lots of stuff like ceramics, glass, metal, wood, rubber, and most plastics and fabrics.

If you have any further questions, check out the TDS to find out more about Sugru’s adhesion strength.

Like most adhesives, Sugru struggles to bond to plastics with certain oily finishes(such as polypropylene, polyethylene or Teflon™) and some powder-coated metals.

If you want to use Sugru as an impression/moulding material, the best release agent we've found is soapy water. It doesn't leave any residue on the Sugru, and is very clean and easy to use. Our users also like to use cling film (Saran Wrap) or something greasy, e.g. petroleum jelly (Vaseline).

Yes! Store your unopened single-use packs in the fridge (or freezer) to multiply the number of months left to use them by up to 3 times (you’ll find the use-by date printed at the back of each single-use pack).

Under normal ambient conditions, Sugru does not degrade and will last and last. However, it will degrade if exposed to temperatures higher than 180°C. So we don’t recommend using Sugru in the oven, for example.

Sugru, like most silicones, is not highly resistant to oils and petrochemicals, as they tend to allow ingress into the material causing it to swell and become soft and less durable, with the potential for particles or residue to release into the fuel.

Sugru may also swell in some solvents and oils, as well as some strong acids and bases. This kind of swelling may affect some of Sugru’s properties such as its strength and adhesion.

We agree, this would be a cool addition to our range, but as the majority of materials that make Sugru special are non-transparent, the end result is non-transparent too. If you need a clear material, craft resin might be something worth considering.

A small amount of Sugru can fix and help to prolong the life of many large, complex and disposable items, thereby contributing to the reduction in waste and supporting sustainability. In itself, as a material, Sugru isn’t particularly innovative from an environmental perspective.

• Sugru is a silicone, and the same environmental guides that apply to general household silicones apply to Sugru.
• Sugru is not petrochemical based, but it's not biodegradable.
• Sugru is manufactured using a low-energy, low-heat, mixing process. This may not be the case for its raw ingredients.
• We encourage using the minimum amount of Sugru possible for each job. You can also line up jobs so you can use any remaining product - a little Sugru goes a long way.
• As a company, we do our utmost to operate in the most sustainable way possible. From our raw materials, waste reduction, recycling and energy consumption, we are acutely aware of our impact on the environment and make every effort minimise it.
• We work hard to encourage a culture of repair and maintenance, and inspire a pragmatic approach to problem-solving. We believe a simple change of perspective and behaviour will create a more sustainable future.
  
  

If you're applying Sugru to smooth surfaces, press Sugru firmly onto the surface, and then press it down along the edges so that there is no shadow/gap where the Sugru and surface meet. This step-by-step guide will show you how!

If you're applying Sugru to porous surfaces, the key is to smear a thin base layer of Sugru and then build more Sugru on top of that (Sugru bonds brilliantly to itself). You can learn how to do it by watching this quick video tutorial.

If you’re mounting something or attaching objects together, this useful video guide will show you how to do it. Basically, you need to press a blob of Sugru onto object A, shape the Sugru into a pyramid, and then press firmly onto object B, so that Sugru is squished between the two surfaces and oozes over the sides. To avoid Sugru being pulled away from surfaces while curing, we'd recommend securing the attached object in place with a strong tape (masking/painter's tape works very well, for example).

To learn more techniques, check out the handy tips and projects on our Getting Started page.

You can build Sugru exactly the way you like it, but bear in mind that Sugru cures from the outside in at about 3mm deep (the Original Formula) or 2mm deep (the Family-safe | Skin-friendly Formula) every 24 hours at room temperature (21°C/70°F). If you build a very thick section, give it longer to fully set. Also, remember the thicker the layer, the less flexible it will be.

Sugru cures 3mm deep (the Original Formula) or 2mm deep (the Family-safe | Skin-friendly Formula) every 24 hours at room temperature (21°C/70°F) and will take longer to cure at temperatures that are below this point.

A rule of thumb is that a 10°C reduction in temperature will approximately double the cure time (Google ‘Arrhenius equation’ if you’re feeling geeky!). So, as the Original Formula cures 3mm deep in 24 hours at 21°C, at 11°C we’re looking at approximately 48 hours curing time, at 1°C it’s approximately 96 hours, and so on.

Once you cut open the single-use pack, the moisture in the air will trigger the curing process. We tested a few methods of preserving Sugru and haven’t found a reliable way to save the leftovers yet, so we recommend lining up a few projects to make the most of Sugru in one go.

If you're looking for some inspiration, you can find plenty of handy ideas on our website. Hop on to the Home & DIY section to find out how Sugru can help you organise your space, or check out our Tech & Gadget ideas and sort out these pesky cables!

Moisture and heat are favourable to the curing process, but seeing as the environmental conditions that can be created at home are unlikely to have any considerable impact, we recommend allowing 24 hours per 3mm (the Original Formula) or 24 hours per 2mm (the Family-safe | Skin-friendly Formula).

It often depends on the application and forces involved. We generally recommend using Sugru for attaching and hanging objects that weigh up to 2kg (4.4lbs). Please take care if there's any risk in case of failure: safety first! 

Absolutely. First, simply cut off the bulk of the Sugru using a knife or scalpel. You can then remove the residue with your nails and some tissue.

If using Sugru on porous surfaces such as walls, unglazed ceramic surfaces or unvarnished wood, it is still removable, but may leave a stain.

As for fabrics and leathers, once you've worked Sugru into fabric or leather, it may be difficult to remove completely, and is likely to leave traces.

Check out our video tutorial on removing Sugru to learn techniques.

Sure thing! The best texturing technique is to gently and repeatedly roll your texture onto the surface rather than firmly pressing it on. We love the effect that a toothbrush achieves, and people also use pen tips, scalpel blades, fabric and many other everyday objects. If your texture tool is sticking to the Sugru, just dip it in some soapy water. A splash of washing up liquid in a glass of water will do it.

If you want to know more, head over to the texturing guide!

Use your fingertip (dry or dipped into some soapy water) to gently rub the surface of Sugru.

Find more handy tips in this quick video on making your fixes look awesome.

Yes, this works well if you want to shape cured Sugru. Do be aware that sanding Sugru will create a more porous surface than the naturally sealed surface achieved when Sugru is not sanded. Please ensure that you wear a mask when sanding, to avoid breathing in the dust.

For carving and cutting cured Sugru, a sharp knife works best.

All these techniques are shown in our video guide to cutting and sanding Sugru.

Sugru is a silicone and cures to a flexible rubber, so paint is likely to crack and flake from it. You can, however, mix and blend different Sugru colours together to achieve your desired shade.

Find out more on our colour-mixing page!

Yes, Sugru is excellent for making impressions of textures, details and shapes. Simply rub a fine layer of soapy water onto the surface you don't want Sugru to bond to. Many Sugru-ers also use cling film (Saran Wrap) or something greasy, e.g. petroleum jelly (Vaseline) to prevent Sugru from bonding to surfaces.

The more you handle Sugru, the stickier it’ll get, so you might be kneading it a bit too much. Also…

• Sugru is always a little firmer when used straight from the fridge. Which is the best place to store it if you wish to prolong its shelf life.
• Some people let it rest for about 5 minutes after opening the pack; this helps to reduce the stickiness.
• If Sugru is sticking to your fingers, just use dry tissue paper to wipe it off. You'll find that it sticks a lot less afterwards.

Sugru is pronounced ‘Sue-groo’. Jane, the inventor of Sugru, is Irish - and the word ‘Sugru’ is inspired by the Irish word for play :). When Jane was studying product design at the Royal College of Art in 2003, she had a creative epiphany. She realised that we don’t need more new stuff. We all have enough. She asked herself: what if, instead of buying new, everyone could easily adapt, improve, customise or repair the things they already have? Now a global community of over one million fixers, makers and do-ers (aka Sugru-ers) is using the world’s first mouldable glue to do just that.

A: We’re open to all submissions – a winning application might be big or small, simple or complex, practical or wacky. It’s not an exact science, mainly because we love all hacks :)

To win five of your favourite 8 packs and an awesome tote bag, here are a few things to get your project primed to hit the jackpot…

1. Great hacks deserve great photography!

A bright, clear and in-focus image that really shows off your handiwork will always catch our attention. It might be a close-up of the hack on a plain background, or something that shows it off in its natural habitat.

Daylight shots are always a good place to start.

And a series of images is something we get really very excited about, especially if it shows a step-by-step and/or a before and after process.

2. Share your story

Once you’ve taken the picture, tell us a bit about the project. What problem did you fix? What made Sugru so suitable for it? How did you apply it? Did it save you money, or time, or both? Or earn you a bit of love at work or at home? Hearing your stories is the best part of working at Sugru. So please, don’t spare us any of the details!

3. Pick your platform

You can send your snaps directly to us here or email them to our Customer Support Team at [email protected] We also love it when you share your projects with your friends and our community on Facebook, Twitter or Instagram! Simply tag @sugru and use the hashtag #MySugruFix. 

One last thing - make sure you're receiving our awesome newsletter, as that’s where we announce the winners (we’ll email you too if you win). Subscribe to our newsletter here.

Good luck, we're rooting for ya!

We’re privileged to see our community of fixers, makers and do-ers growing every day, thanks to people who believe in Sugru as much as we do. If you have a website or a blog and you’d like to help us reach even more people, have a look at our affiliate programme page.

Although the vast majority of our orders arrive within the stated time frame, there may occasionally be some delays. Please check if the address on the order confirmation or dispatch notification we emailed you is 100% correct, and if so, allow a little extra time, as it’s more than likely to arrive.

If your order still hasn’t arrived (or if you notice the address is incorrect), please don’t hesitate to get in touch with our helpful Customer Support Team on [email protected], and they’ll sort this out for you. We usually reply within 24 hours, but it might occasionally take a little longer during busy periods.

This depends on your location:

1. I live in the UK.

UK orders are dispatched from our UK warehouse with Royal Mail 1st Class, and the estimated delivery time is 1-3 working days. 

2. I live in the US.

US orders are shipped with USPS First Class (tracked) from our Michigan warehouse, and the estimated delivery time is 2-3 working days.

3. I live in Canada.

Canadian orders are shipped with Canada Post Lettermail from our Michigan warehouse, and the estimated delivery time is 5 working days. We use a 3rd party company across the Canadian border, so the customs’ fees are on us.

4. I live somewhere else.

All other orders are dispatched from UK with Royal Mail International Standard and are usually handled locally by the standard postal service. We ship worldwide to most destinations, and the estimated delivery time for these orders is 2-5 working days within Europe (with some exceptions) and 5-15 working days for the rest of the world.

There might be a few reasons why we’re having trouble processing your order. Most of the time, the solution is to verify that all the details entered at checkout are correct, so there are no error messages. Then try again using a different browser if possible.

If you’re still experiencing some difficulties placing your order, here are some possible reasons:

1. Payment issues.

If your bank is declining the transaction, there will be an error message with the reason stated at the top of the checkout page. You might need to contact your bank to resolve this.

Using PayPal (you can checkout as a guest, so no PayPal account required) often helps if the transaction is declined.

If the card details entered the first time were incorrect, and retrying with correct details isn’t working, our suggestion would be to use a different browser or clear the cache of your current browser, and then try again.

2. Details haven’t been filled in correctly.

If a mandatory field hasn’t been filled in or the number of characters exceeds the limit, there will be an error message under the field that needs correcting.

3. The item might be out of stock.

If the pack you're trying to order is out of stock, there will be an error message at the top of the basket page, and we'll tell you about it in the Delivery section ('Sorry we do not currently have enough stock to fulfill your order.')

You can check which packs are in stock by going back to the shop and refreshing the page. Make sure you’ve selected the correct country in the top right corner of the website, as stock availability can depend on your location.

If none of the above seems to solve the issue you’re experiencing, please take screenshots of the whole checkout page (or go to Print → Destination → Save as PDF), and email to our support superstars on [email protected], who will come to the rescue.

If you want to cancel your order or edit the address, we’re normally able to do that if you notify us within 1 hour from placing your order. Any longer, do drop us a line anyway, and we’ll try our best to figure something out.

We're unable to change order contents, but if you notify us within 1 hour, we'll be able to cancel your order and issue a refund, so you can place a new order.

If you'd like you make changes to your order, please email us on [email protected] (please state in the email subject that you want to cancel/change/edit your order) or reply to the order confirmation email.

You can return unused, unopened Sugru packs to us within 7 working days after receiving your order. In such cases, please drop us an email to [email protected] and let us know that you’re returning your order. Once we’ve received the return, we’ll issue you a full refund including original postage (you will need to cover the return postage).

Return address for US and Canadian orders:

sugru, Inc. HOVS
38120 Amrhein
Livonia
MI 48150
USA

Return address for UK and all remaining countries:

James and James Fulfilment Ltd
Burrypoint Rd
Brackmills Industrial Estate
Northampton
NN4 7BB
UK

Sugru is sold in proper brick and mortar shops and by online retailers such as Amazon. Search your nearest shop on our stockist map.