We're looking for awesome new people to join our team


Demand Planner

We are looking for a Demand Planner who will be responsible for timely generation of the monthly demand plan, working closely with the sales team to gather business intelligence and insights. This role will be reporting into our Head of Business Operations.  They will be responsible for monitoring and improving the forecast accuracy and for communication of the forecast, underlying assumptions and risks to Operations and the senior management team.

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Key Responsibilities

  • Produce a rolling 12 month forecast for both volume and revenue monthly.
  • Manage all demand planning for all product lines across the business
  • Working with channel managers to develop and progressively improve forecasting process, improve accuracy and reduce forecast volatility.
  • Work closely with Operations to improve collaboration between demand and supply planning
  • Carry out demand reviews with individual channel managers
  • Monitor sales forecast accuracy and bias KPIs monthly
  • Use available customer data (e.g. sales, customer forecasts, availability & stockholding) appropriately to optimise Sales Forecast Accuracy
  • Participate in IBP Demand Reviews
  • Communicate the demand plan to the relevant functions with clearly documented assumptions and risks.
  • Assist in the development forecast for budgeting purposes
  • Maintain and improve forecasting database and data warehousing
  • Support the sales team with reporting and analysis
  • Produce the monthly / quarterly channel / customer margin analysis and conduct in depth reviews with the channel managers.
  • Support in ad hoc analysis of the product profitability. 

Skills and Experience

  • 2-3 years’ experience in demand planning for consumer products in an omni channel environment.
  • Advanced excel skills with a focus on automating manual processes.
  • Spanish / German language skills are an advantage but not a necessity.

About You 

As a demand planner, you should be able to communicate confidently and effectively with senior stakeholders and at the same time collaborate with different departments involved in the demand planning process. This role is a great fit for someone who has a key eye for detail and the tenacity to keep making progress towards improving the accuracy of our forecasting process. We are looking for an individual who is motivated, proactive and has a high sense of accountability and ownership.

Salary Range

The salary range is 35- 40K depending on experience.

We are proud to be an equal opportunities employer

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IT Solution Support Specialist

We are looking to appoint a talented, progressive IT Solution Support Specialist. With two main spheres of focus:

  • Further develop and deploy SAP Business One as the backbone of our finance and operations system.
  • Advance our web environment and our bespoke e-commerce platform.
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The Role

The successful applicant will be responsible for not just implementing but also steering our strategic initiatives to leverage our key systems in a way that helps us grow. You will execute the technical implementation of key projects.

This is a role for a fast-learning, can-do, problem solver who can help give shape to our vision and grow. We will prioritise talent over qualification and drive over experience. We will invest in your training if you show us you have what it takes. 

What will your core deliverables be as our IT Solution Support Specialist?

  • Manage the development, deployment and improvement of software solutions that meet the needs of our growing business.
  • Develop our in-house expertise both personally and with colleagues in our SAP Business One set-up so that we can...
  • improve the quality, accuracy and timely availability of financial data
  • improve the accuracy and accessibility of product master data
  • improve the effectiveness of our MRP planning to serve customers better
  • integrate data flows with key partners via our NetEDI deployment
  • Contribute to the development of our bespoke ecommerce platform working with our chosen development partner (this is a Ruby on Rails solution).
  • Improve the quality and effectiveness of our project management tools and documentation of all our IT projects so that we get more predictable results from the investments we make in IT.
  • Improve the methodologies we use to test our software solutions to ensure their deployment is never a distraction to the business.
  • Develop and deploy appropriate tools to monitor our software solutions to ensure the highest levels of availability and reliability and to ensure we are getting value from partners like AWS services.
  • Invest in deepening our relationships with key partners and when appropriate develop plans to make necessary migrations from existing to new partners.
  • In time we will expect you to take responsibility for the costing and cost control of CAPEX projects and the oversight of relevant IT OPEX budgets supported by our finance team.
  • Finally, if you are the right contributor to our journey, there will be plenty of scope to take on responsibility for steering the strategic choices we make and helping define which projects we take on in future.


What skills and experience will be useful?

  1. You’ll be an experienced Project Manager or Programme Manager, with skills as a Business Analyst, Implementation Manager, Systems Analyst or any other relevant technical role.  You’ll have worked in a fast-moving, SME or growing business, rather than a large corporate, as it’s important that you understand our environment and our challenges.
  2. The ability to get your head around software solutions and understanding how to use software to solve business problems effectively.
  3. An aptitude to get hands on and be comfortable in the details of how it all works so that you can help our users understand how it works.
  4. Project Management skills will be important to keeping things in control and on schedule. You’ll have a natural aptitude to plan and manage. We will support you on this score with formal training if appropriate, but you need to be someone who likes getting projects done.
  5.  It will be essential that you can explain to others how solutions work, that you can reassure colleagues that processes make sense, that you can show managers that plans are viable and on time. Not over the top. Just good communication skills.

The next few are not show-stoppers for a fast learner, but they will be seriously useful...

  • SAP Business One knowledge / experience
  • NetEDI and EDI interfacing in general
  • Ruby on Rails web-shop development
  • These last few are a bit more in the “like to have” category but advantages nonetheless...
  • Familiarity with AMS deployments
  • Formal Project Management qualifications & decent Microsoft Office Skills
  • Familiarity with ERP and Integrated Business Planning,
  • Experience of Cost Tracking and Budgetary Controls
  • Decent Spanish and/or German a bonus

What next?

Send us a CV or Resume so we have the basic idea.

Accompany it with a short note that spells out the three main reasons you are our best candidate, & a few sentences on why you want to work at Sugru will help us understand where you are coming from.

Salary: circa £38000 to £40000 plus benefits, could be negotiable for a superstar!

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Customer and Ecommerce Support Representative

Our ideal candidate will have experience working in a customer-facing environment, will possess excellent English language skills (both spoken and written, other languages an asset), and will be outgoing and confident in liaising with colleagues across various teams. We have a global expansion strategy for Sugru, along with many exciting business development plans, so you will be expected to grow with us.

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You will be responsible for:

Responding to customer enquiries (orders, delivery, technical, user stories and all kinds of everything!) through various platforms: email, social media, marketplaces (e.g. Amazon, eBay), telephone; logging customer data in the helpdesk

Monitoring stock levels and liaising with sales & supply chain when needed; working with supply chain to efficiently resolve operational issues at hand and continually improve processes in the long term

Liaising with 3rd party logistics partners regarding fulfilment

Logging issues and tracking the impact on service levels; analysing data, reporting on service levels and operational performance, making recommendations and suggesting improvements

Championing a customer-centric approach across the business and challenging your colleagues with confidence and respect when necessary to ensure the customer is at the heart of decisions we make

Proactively suggesting ideas to improve customer experience and internal processes and tools

Monitoring the daily processing of orders across a variety of platforms (e.g. custom ecommerce platform, SAP B1 ERP software) in order to identify issues, as well as working with the internal IT team and external software suppliers to troubleshoot and fix them

About You

The successful applicant will be able to demonstrate evidence of:

Service orientation and a positive attitude - loves helping people

Listening skills both towards the customer and internally towards colleagues and line manager

Great communication and writing skills - able to adopt the right tone and convey complex concepts in a clear and concise way

Problem-solving & analytical skills - focus on solutions, a positive, can-do attitude, treats issues as opportunities for improvement

Ability to follow a process in a consistent manner

Data capture and organisational skills, interest in data analysis, working knowledge of MS Excel

Organisational skills - attention to detail and ability to prioritise and organise varied workload using your own initiative, and to follow through issues until resolution

Interest in the power of fixing, making and DIY culture!

Desired: understanding of ecommerce, understanding of supply chain and logistic processes, experience of working with/as part of operations

Desired: process creation, improvement & documentation


Our global HQ is in Hackney in East London. The area is a hub of creative companies and start-ups, and home to the highest concentration of artists in Europe. Housed in a renovated victorian factory building, you’ll find our factory, laboratories, creative studio and offices are all here together.

Remuneration & Incentives

We’re offering a starting salary of £22,000 - £23,000 per annum, depending on experience.

We also try our best to make Sugru a great place to work. Just a few things to mention are a 5% contributory pension, 20 days holidays to start growing to 25 with each year of service, a cyclescheme and a benefits cash-back scheme to help you look after your health & wellbeing.

Application Process

Don’t just send us your CV - tell us why you’d be great at ensuring our customers have an amazing experience both by engaging with them directly and by working behind the scenes with people across the business.

Please send your CV and cover letter to [email protected] by 26th August 2018.

We are proud to be an equal opportunities employer

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Finance Manager

Are you a talented, energetic Finance Manager, with your ACA, CIMA or ACCA qualification or QBE? Are you wanting to work in a varied role and progress within a fast-moving consumer business? If so, read on!

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This is an exciting opportunity to join a dynamicteam at a pivotal moment in our company's growth. We are looking for a talented Finance Manager to work in a multi-faceted role within our business. This position will suit a committed individual who would like a hands-on position with commercial finance responsibilities. You’ll get a kick out of maintaining, developing and improving effective financial systems and delivering clear and insightful management information, as well as getting to grips with and mastering the detail. You will have excellent commercial awareness, a good level of experience in accountancy, strong interpersonal skills, and good communication skills.

You will be responsible for:


• Taking end to end responsibility of the monthly consolidated management accounts (BS, PL, CF) and driving accuracy and timeliness through team work.

• Managing the monthly close process and ensuring it is completed within 4 business days of month end

• Ensure accurate and timely reporting of monthly and quarterly results to the Group via their customised reporting software.

• Provide detailed ad hoc financial reports to the Group finance department


• Oversee the work of the accounts receivable assistant to ensure timely and accurate recognition of revenue, recording of credit notes and reconciliation of sales figures.

• Regularly monitoring of accounts receivable in conjunction with the accounts receivable assistant to optimise cash flows.

• Oversee the work of the accounts payable assistant including verification and approval of AP invoices booked in the ERP system.

• Liaising with the third party payroll provider to review weekly , monthly payroll and reporting.

• Monitor and ensure compliance with tax regulations including VAT, US sales tax etc with support from the CFO and third party experts.


• Partnering with various departments in order to provide support from a finance perspective for a number of business initiatives

• Preparing actual vs budget reports for different departments and do cost deep dives with Helping the CFO in preparing annual budgets and forecasts.


• Taking complete responsibility of the audit and being the single point of contact for the audit.

• Assume role of “super user” of the company’s ERP system for the Finance department

• Work to continually improve processes, systems and analysis to best serve business needs both Collaborate with, and support, other team members in the preparation and achievement of the business targets.

• Ability to grow and lead a team as the business expands

About You

As a fully qualified (ACCA, ACA,CIMA) or qualified by experience (QBE) accountant with strong financial management accounting & reporting and controls experience gained within an SME business environment, you will demonstrate an eye for detail, excellent excel skills and the drive to improve and simplify complex business processes. Reporting to the CFO and Head of Business Operations, this role is critical to the continued growth of FormFormForm Ltd. and the position offers an opportunity to undertake a hands on role within a growing group. Multi-industry exposure will also be an advantage.

In terms of approach and style you will have a profound understanding of teamwork both as a manager and as a member of our finance and office team. You will need to have a proven track record in;

Management accounting & financial management and reporting. You'll also have the following:

• People Management skills and ability to thrive under pressure and enjoy meeting deadlines

• Excellent problem solving skills and a hands on approach

• Excellent communication skills in all forms

• Comfortable and confident at prioritising, and setting realistic targets

• A cheerful, ‘can-do’ attitude, keen to learn

• Happy to roll up your sleeves and a team player

• Experience in payroll processing and related compliances

• Experience implementing and maintaining financial controls

• Expert experience in using accounting systems


The salary range is 50k to 55k depending on experience.

If you would like to apply for this role, please email your CV to [email protected]

We are proud to be an equal opportunities employer

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