We're looking for awesome new people to join our team

WHAT SKILLS Y'ALL GOTTA PAY THE BILLS

Ecommerce Manager

You will be responsible for the day-to-day management of dedicated existing ecommerce channels and key accounts, with the support of an engagedand motivated ecommerce, customer support and sales support team.

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This is an important role in our growing commercial team. You will be to exploit full potential of existing ecommerce channel and to identify and to approach new digital players in the market. A well balanced channel management of direct business, Market Place business and Etailer management is the basis to ensuring sustainable growth. We are looking for you to balance short-term high ambition and long-term vision in deploying our global ecommerce strategy considering professional KPI´s. 

Responsibilities:

● Managing the ecommerce team to execute the strategy and deliver profitable sales growth

● Ensure wide availability, visibility of Sugru in all digital channels

● Ensure advanced content on dedicated account webpages

● International Key Account Management for existing strong Amazon vendor & seller relationships in USA & UK (potentially ROW w/o ROE)

● Management of E-tail business

● Planning, execution and monitoring of all kind of performance based marketing initiatives

● Enable digital accounts to boost Sugru sales and to push conversion

● Identification of new digital business opportunities

● Strategic Key Account Management & Key Account Planning

● Close cooperation together with global Sugru.com shop colleagues to exploit full potential of direct sales.

● Management & Development of third party marketplaces

● Managing cohesion in pricing, promotions, listings, offer, content, margins between all ecommerce channels

● Forecasting the demand for all ecommerce channels

● Maintaining the online listing asset portfolio

● Ensuring compliance for owned and third-party online listings

● Managing the B2C customer support function

● Reporting of key metrics to the senior management team

Skills:

● A high level of experience working with Amazon Vendor & Seller Central and the related ecosystems

● Excellent people management skills, motivating and enabling performance of direct reports

● Excellent communication skills, building powerful relationships with colleagues

● Excellent Key Account Management skills

● Demand forecasting of advantage

● Good Web analytics tools knowledge

● Best practice for online product listings

● International marketplace set-up and management experience

● Direct to consumer branded eshop creation / building / optimising an advantage

● Good KPI driven management skills

● Fluent in English

About you:

Our ideal candidate will have at least 5 years of experience working in an ecommerce anchored customer-facing position, with a proven record of growing revenues across different online channels. In terms of approach and style, you will have already demonstrated:

● A career in branded consumer goods, and digital business

● Experience working in a small company or matrixed environment

● An entrepreneurial, can do attitude with robust organisational skills

● You enjoy management, communication and collaboration in a fast-paced environment

● You’re naturally curious and ambitious, comfortable with ambiguity

● Your ability to operate brilliantly in both strategic and execution modes

● Analytical thinking, good technical knowledge and expertise of the latest ecommerce trends

● Your ability to understand and align with business priorities and processes

● Excellent written and verbal communication skills, informal but structured

● A cheerful and positive personality, happy to roll up your sleeves

● You’re interested in the power of fixing, making and DIY culture!

Team:

● Reporting into the Chief Commercial Officer

● Team of 3: One direct report: Ecommerce & Customer Support Manager plus 2 Customer Support & Ecommerce Representative

● Key interfacing roles: Digital Marketing Manager, Direct business, Brand & Marketing Team, Sales Support Team, Demand Planning & Controlling

Location:

Our global HQ is in Hackney in East London. The area is a hub of creative companies and start-ups, and home to the highest concentration of artists in Europe. Housed in a renovated victorian factory building, you’ll find our factory, laboratories, creative studio and offices are all here together. London Fields, Broadway market and Hackney central are all within walking distance and the nearest stations are Hackney Central (10 minute walk), London Fields (5 minute walk) and Bethnal Green (15 min walk).

Remuneration & Incentives:

As well as a competitive salary, we try our best to make Sugru a great place to work. Just a few things to mention are a 5% contributory pension, 20 days holidays to start growing to 25 with each year of service, a flexible approach to working hours, a cyclescheme and a benefits cash-back scheme to help you look after your health & wellbeing.

 

 


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Acquisition Manager

Digital Marketing is central to our growth strategy, and as such thisrole has a big part to play in the Company’s future. You’ll work closelytogether with the rest of the Marketing team as well as the Brand/Design andEcommerce team and will be responsible for executing the digital strategy for Sugru.

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Fixingis good. We believe in the power of imagination to beat our throwaway culture.Our founder, designer Jane ni Dhulchaointigh invented Sugru, the world’s firstmouldable glue technology, to fuel a new generation of doers and help get theworld fixing and making again. From humble beginnings in East London in 2010,today there are more than 2 million people around the world fixing with Sugru.The creative and entrepreneurial Company behind it is focused on going afterthis big mission and making Sugru a global household brand of the future.

Responsibilities:

● Manage paid activity for acquisition and brand awareness across Display, Paid Facebook, Paid Search, Affiliates and SEO, liaising with and managing external agencies where applicable

● Execute and deliver our digital media strategy including connecting it to the right audiences, content and formats

● Work with the Digital Marketing Lead to define and track relevant KPIs and establish the right reporting structures

● Manage the assigned budgets to meet targets and leverage insights to adapt focus and inform recommendations based on ongoing performance

● Contribute to website optimisation recommendations, and monitor the new traffic flows from reach to engagement, to traffic to community subscription, to conversion

● Monitor competitors’ activities as well as technological and market trends in the arena of digital advertising and acquisition, and report learnings to the business to support inspiration and challenge the status quo

● Work closely with our Creative Team, briefing in content requirements for digital activity to ensure timely delivery of all campaign assets

● Work closely with our Community and PR Managers to identify synergies, opportunities and ways to bring more consistency between all our activities

● Development of proactive ideas on new ways to reach audiences and deliver growth

Skills & Abilities:

● Extensive experience in managing multi-channel media campaigns towards measurable growth through traditional digital channels as well as through new ideas and lateral thinking

● Good knowledge of Analytics, Google Adwords and Social media platforms

● In-depth knowledge and understanding of social landscape and trends

● A pragmatic approach to setting up and testing campaigns, from choice of creative and audience targeting to budget splits

● High level of verbal and written communication skills

● Strong organisational skills will be an asset in this role

● Experience of the US market would be an advantage

Character & Personal Qualities:

● A team player with an ability to turn challenges into opportunities, bad days into positive learnings and ideas into winning implementation

● You’ll love getting under the skin of user and audience insights, understanding them and how and where to find them in new and better ways

● Entrepreneurial attitude with a can-do attitude and robust organisational skills

● Ability to operate brilliantly in both strategic and activation modes

● Analytical thinking with a good approach to understanding

● Ability to understand and align with business priorities and processes outside of digital

● A strong desire to grow and learn with a positive mindset and mental agility

● Self-motivated, hard-working and resilient in the face of changing timelines, requests, and deliverables

● Positive and professional attitude

● Works well as part of a team, with a diverse range of people, respects difference

● Calm, civil, considerate with a high level of emotional intelligence and empathy and an expectation of the same from their peers

● Naturally curious and ambitious

● Strategic and considered versus reactive and impulsive

● Exhibits a high standard of professional behaviour

● Can contribute to a positive entrepreneurial work culture

● Experience in a matrixed or small company environment a plus

 Qualifications:

● 4+ years of experience in digital marketing, ideally managing multi-channel activity

● Experience of team management

● Bachelor’s degree and relevant experience in marketing, communications, business, advertising, or behavioral psychology

Team:

● Reporting into the Digital Marketing Lead

● Key interfacing roles: Digital Marketing Team & Creative/Design/Content Team & Ecommerce Team

Location:

Our global HQ is in Hackney in East London. The area is a hub of creative companies and start-ups and home to the highest concentration of artists in Europe. Housed in a renovated Victorian factory building, you’ll find our factory, laboratories, creative studio and offices are all here together. London Fields, Broadway Market and Hackney Central are all within walking distance and the nearest stations are Hackney Central (10-minute walk), London Fields (5-minute walk) and Bethnal Green (15-minute walk).

Remuneration & Incentives:

As well as a competitive salary, we try our best to make Sugru a great place to work. Just a few things to mention are a 5% contributory pension, 20 days holidays to start growing to 25 with each year of service, a flexible approach to working hours, a cyclescheme and a benefits cash-back scheme to help you look after your health & wellbeing.

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