Privacy Policy

PRIVACY POLICY FOR SUGRU.COM

Sugru is a trading name of FormFormForm Limited, Company number 5256222 and whose registered office is at Unit 2, 47 – 49 Tudor Road, London E9 7SN, UK (“we/us”).

This Privacy Notice (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any of our website https://sugru.com you are accepting and consenting to the practices described in this Privacy Notice.

For the purpose of the General Data Protection Regulation 2018  (the Act) the Controller in this Privacy Notice is FormFormForm Limited.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our websites (our site) or by corresponding with us by phone, e-mail or otherwise. The information you give us may include but not be limited to your name, address, e-mail address and phone number, financial and credit card information.
  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
    • technical information, including but not limited to, the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in typesand versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed; page response times, download errors, duration of page visits, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data.
  • We are also working closely with third parties(including, for example, business partners, sub-contractors in technical,payment and delivery services, advertising networks, analytics providers and search information providers). We will where required notify you when we receive information about you from them and the purposes for which we intend to use that information.

Cookies

Cookies are small files of letters and numbers stored by the web browser on the hard drive of an internet user's computer or other device. For more detail on what cookies are and how they work, please see allaboutcookies.org.

Individuals can block cookies by activating the setting on their internet browser that allows them to refuse the setting of all or some cookies. However, if individuals use their browser settings to block all cookies (including essential cookies), they may not be able to access parts of our website.

We also use cookies on some websites to improve the experience of users. For example, when a user carries out a search on one of our websites, the NLA uses ‘setting’ cookies to remember the details of the search temporarily, so that the user can return to the search after viewing results. These cookies expire when a new search is run, or at the end of the user session as above.

 For further information about the cookies we use and how to opt out, please refer to our cookie policy.

The legal basis for processing your Personal Data

In order to comply with applicable data privacy laws, we are required to set out the legal basis for the processing of your Personal Data. In accordance with the purposes for which we collect and use your Personal Data, as set out above, the legal basis for processing your Personal Data will typically be one of the following:

  • our own or our third parties’ legitimate business interests (for example, in maintaining and promoting our business by providing customers with feedback opportunities or other instances where we have carried out a legitimate interests assessment and have established an existing legitimate interest);
  • the performance of a contract that we have in place with you;
  • your consent where appropriate; or
  • compliance with our legal obligations.

Uses made of the information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • as part of our efforts to keep our site safe and secure.
  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we have the right to share your personal information with:

  • Selected third parties including:
    • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
    • analytics and search engine providers that assist us in the improvement and optimisation of our site;
    • advertising and marketing organisations with whom we co-operate.

In the event that we use third party advertisers or sponsors on our site, we may make use of the personal data we have collected from you to enable us to comply with our advertisers' and sponsors' wishes by displaying their advertisement to that target audience.

As you browse our site, some of the cookies we place on your computer will be advertising cookies, so we can understand what sort of pages you are interested in. We can then display advertising on your browser that is based on these perceived interests.

We will also disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets.
  •  If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others.

Where we store your personal data

The data that we collect from you is stored inside the European Economic Area (“EEA”). It will be processed by staff who work for us or on our behalf. However, your information may also be transferred outside the EEA. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Records retention

We will keep your personal data for as long as we need it, or as otherwise prescribed by law, for the purposes set out above, and so this period will vary depending on your interactions with us. Our data retention policy further describes our retention practices. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Social media features

Our site may also include social media or lead generation features, such as Facebook or Twitter buttons and widgets, such as the share this button. These features may collect your IP address, which page you are visiting on our site and may set a cookie to enable the feature to function properly. Social media and lead generation features and widgets may be hosted by a third party. Your interactions with these features and widgets are governed by the privacy policy of the company providing it.

Children

Our site is directed at an adult audience and we do not knowingly collect information from or about children.

Data subject rights

As a data subject you may have rights in relation to your  personal data which include:  

  • Right to rectification. You may request that we rectify any inaccurate or incomplete personal data.
  • Right to withdraw consent. You may at any time withdraw your consent to the processing of your personal data carried out by us on the basis of your previous consent. Such withdrawal will not affect the lawfulness of processing based on such previous consent.
  • Right to make a subject access request (SAR). You may request in writing copies of your personal data. However, compliance with such requests is subject to certain limitations and exemptions and the rights of other individuals. Each request should make clear that a SAR is being made. You may also be required to submit proof of your identity and any payment permitted by law, where applicable.
  • Right to object to processing including automated processing and profiling. We do not always make automated decisions about data subjects. However, we may rely on information provided by third parties such as credit reference agencies which may score data subjects on the basis of automated decisions. Profiling may be carried out for business administration purposes, such as monitoring trends in user visits of our website and in order to deliver relevant ads to users’ devices. We will comply with valid objection requests unless we have a compelling overriding legitimate ground for the continuation of our processing or we have another lawful reason to refuse such request. We will comply with each valid opt-out request in relation to marketing communications.
  • Right to erasure. You may request that we erase your personal data. We will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping the personal data, such as, our business record retention obligations that we have to comply with.
  • Restriction. You may request that we restrict our processing of your personal data in various circumstances. We will comply, unless there is a lawful reason for not doing so, such as, a legal obligation to continue processing your personal data in a certain way.
  • Right to data portability. In certain circumstances, you may request we provide a copy of your personal data in a structured, commonly used and machine-readable format and have it transferred to another provider of the same or similar services. To the extent it applies to us a controller we will comply with such transfer request. Please note that a transfer to another provider does not imply erasure of your personal data which may still be retained for legitimate and lawful purposes.
  • Right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or complaints in relation to how we process your personal data. However, each data subject has the right to contact the relevant supervisory authority directly.

Changes to our Privacy Notice

Any changes we make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Notice.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be directed to [email protected]

Last updated: 24th April 2018